Updated: 08 February 2023
Welcome to The Lion Mind! Below are some information about the counselling and psychological services provided that is important for you to understand. The purpose of this form is to share some important guidelines to manage your expectations before the start of our services and for us to manage the treatment process together. Review this information carefully and ask our staff any questions before you sign this consent.
We reserve the right to change or modify any of the terms and conditions or any policy or guidelines, at any time and in our sole discretion without prior notice. Any changes or modification will be effective immediately upon posting of the revisions on our website https://thelionmind.org.sg/client-inform-consent, and you waive any right you may have to receive specific notice of such changes or modifications. Your continued use of our services following the posting of changes or modifications will confirm your acceptance of such changes or modifications. Please check the latest information posted to inform yourself of any changes or modifications as they are binding to you.
1. Services and Staff
The Lion Mind ensures that we offer high quality standards of counselling and psychological services. Our clinicians have extensive post-graduate qualifications and trainings, and they are accredited by their relevant association(s). Any services provided by interns and / or trainees are supervised closely by a qualified supervisor.
2. Your Privacy and Confidentiality
The laws and ethical standards require The Lion Mind to keep a copy of the client record. A client file will be created for you during your journey with us. This file is private and confidential, and is protected under the Personal Data Protection Act (Singapore). We will take all reasonable measures to protect your privacy. You have the right to request to view a copy of your records as long as it does not cause you or anyone else harm to do so, or for other reasons outlined by applicable laws. Because the records are written by professionals, they can be misinterpreted by non-professional readers. If you want to see your records, you may schedule a session and request to view it with your clinician so that they may discuss and explain the contents with you. However, we reserve the rights to reject any request to view the case record if it does not benefit your therapeutic journey. We will keep the files for two (2) years after you have ended your journey with us, after which the records will be destroyed.
Our staff may look at your registration form to help determine your level of need and has access only to your name, phone number, and email address for the purposes of booking appointments. This person does not read your case file. Only your clinician is allowed access to your case notes.
Video recording (with audio) are commonly conducted for counselling for security, and training purposes. This recording will be conducted during your counselling session(s). The strictest confidentiality will be maintained, and there will be no sharing of the recorded material. All footages will be kept for two (2) years from the day it is recorded, after which the files will be destroyed.
All information shared by you during the therapy session is confidential and will not be revealed to any other person or agency without your written permission with the following exceptions:
2.1 Duty to warn
If you intend to take harmful, dangerous, or criminal action against another human being, or against yourself, it is the clinician’s duty to warn immediately the appropriate individuals or agencies of such intentions. In addition, any actual or suspected acts of child, elder, or disabled person abuse (including physical abuse, sexual abuse, unlawful sexual intercourse, neglect, emotional and psychological abuse) will be reported to the appropriate agencies (e.g., police) by the clinician.
2.2 Court Subpoenas
When lawyers believe that a client’s clinician may have valuable information for their case, they will subpoena her/his notes, records, and in some instances, even the clinician themselves. In general, once a subpoena is served, it must be obeyed.
2.3 Consultation / Supervision
Information about you may be discussed in confidence, without revealing your identity, with other counselling professionals and / or supervisors for the purpose of consultation and providing you with the best possible service.
2.4 Debt Neglect
In the event that you are unable to make payment for the services provided by The Lion Mind, no services will be rendered to you. However, our staff will refer you to another clinician or organisation (e.g., Institute of Mental Health) or any others as deemed applicable.
2.5 Rights of the Minor
Our clinicians who work with clients below the age of 21 (a minor) have the difficult task of protecting the minor’s right to privacy while at the same time respecting the parent’s or guardian’s right to information. Counselling is most effective when a trusting relationship exists between the clinician and the client. We seek your understanding that privacy is especially important in securing and maintaining trust. To safeguard a minor’s privacy, we will not provide detailed information to the parent regarding what was shared in the session unless consent by the minor is given. However, we can provide general themes, ideas, and recommendations if needed after discussing with your child.
Also, typically, we only provide update to parents when critical information as stated in point 2.1 is to be informed and not after every session. However, you may request an update from the clinician in charge after the session, and they can give you a short debrief on how the session went. The debrief duration is part of the session, and prevailing charges will apply.
3. Professional Relationship
The relationship with any of our clinician is a professional one guided by ethics set by the accreditation bodies that our clinician may be registered to. In general, our clinician cannot:
- Have a business or personal friendship relationship with you.
- Be your counsellor if you are related.
- Have any type of romantic or sexual relationship with you, or with any people close to you.
- Be your supervisor, teacher, or evaluator.
- Receive gifts from you.
Your clinician is the subject matter expert in using psychotherapeutic tools to help guide you in resolving your issues. However, you are the subject matter expert in yourself. Thus, it is important for you and your clinician to work together to achieve the best treatment outcome.
Each counselling session duration can be extended or reduced by your clinician depending on the complexity. Psychological assessment, diagnosis or testing varies and will be advised by your clinician. There may also be a need for our clinicians to refer you to an external clinician or organisation for services not provided by The Lion Mind (e.g., prescription of drugs, psychiatric evaluation, etc).
You have the right to request for a change to another clinician if you feel that your current clinician is not the right fit for you. We will do our best to accommodate your request by assigning another clinician within The Lion Mind or referring you to another external clinician as deem fit by the clinician.
You have the right to ask questions about anything that happens during the therapy session. Your clinician will be willing to discuss with you. You can feel free to discuss with your clinician to try something that you think will be helpful, to or refuse any treatment proposed to you. If you are dissatisfied by the services provided by The Lion Mind, please inform us though the feedback channels provided. We will try our level best to work with you.
Having someone constantly available to assist you in your counselling journey is always lovely. While your progress is essential, there are times when our clinicians are engaged with other clients or performing other duties. Therefore, we hope to seek your understanding that you must discuss all matters relating you within the session, and any request for discussion out of the session (e.g., via text / email / phone) will be rejected. You can write it down in a note and highlight it to your clinician in your next session.
Either you or our clinician may end therapy at any time. If your clinician feels you are no longer benefiting from therapy, or your therapist feels there is a conflict in values they may discuss termination. If you need additional counselling, we will assign another clinician within The Lion Mind or refer you to external agencies. We also reserve the right to terminate any clients, including their next of kin, who are abusive to our staff.
6. Risk and Benefit
As with any treatment, some risks come with counselling and psychotherapy. For example, after your counselling session with us, you may experience discomfort levels of negative emotions such as sadness, guilt, anxiety, anger, frustration, loneliness, helplessness, etc. You may recall unpleasant memories, and the feelings associated with them may continue to affect your daily life. Also, counselling may impact your relationships with others, including your marital relationship. Family secrets may need to be revealed for improvement to occur, which may disrupt your current relationship or even lead to a divorce. Most of these risks occur when you are making significant progress in your life. It’s important to keep in mind that even with the best efforts, there is a risk that counselling may not work out well for you.
While there are potential risks involved in counselling, the benefits have been supported by extensive research. Through counselling, you will have the opportunity to delve into your concerns, address your emotions, and find solutions to your problems. This can lead to improvements in your relationships and coping skills, increased satisfaction in social and family life, and greater clarity about your personal goals and values.
It’s important to keep in mind that attending counselling session(s) with The Lion Mind and our clinicians does not guarantee a specific outcome, stated or implied. The success of the healing process depends on your active participation and dedication to personal growth and improvement.
7. Legal Involvement
If you ever become involved in a legal dispute, it is important to understand and agree that we will not provide evaluations or expert testimony in court. You should engage a mental health professional who specialises in providing the evaluation or testimony for the legal purposes that you require. This is because:
- Any statements from our clinicians will be seen as biased in your favour,
- Our testimony will affect the counselling relationship, and we must put your therapeutic relationship first.
If you as a client, file a complaint / legal suit against The Lion Mind, its staff, and / or clinicians, you authorize us to fully disclose any and all relevant information regarding your records, test, results, and treatment sessions in our legal defence, and you hereby waive any right to confidentiality and privacy.
8. Appointment Scheduling
Please feel free to use our booking system to arrange for a session. All sessions with The Lion Mind must be arranged in advance. Walk-ins are not allowed and will be rejected.
During your session with your clinician, they may arrange with you for your next session. We recommend for a consistent treatment session (e.g., every Wednesday afternoon) to aid in your rehabilitation. In order to be effective, therapy needs to take place on a regular basis. The best results occur when appointments are consistently scheduled and regularly attended.
8.1 Late Arrivals
Please arrive for your appointment on time. As a courtesy to the client who has booked the next appointment, your session will still end at the original scheduled time. Any extension after the original scheduled time is charged accordingly.
In the event that if you are on time for the session, and we cannot start the session on time, we will endeavour to ensure that your session duration is unaffected.
8.2 Rescheduled / Cancelled / Missed / No-Show
If you need to cancel or reschedule an appointment, please do so at least 24-hours before your scheduled time, so we can offer your appointment to someone else who needs it more.
A full session fee will be charged if:
- You fail to reschedule or cancel a scheduled appointment 24-hours before your scheduled timing.
- You missed or did not show up for your scheduled appointment.
Strictly no refund will be provided for any of the above cases. Please get in touch with us for alternate arrangements if it is due to an emergency or illness.
We seek your understanding of this important matter as this is a standard practice within the counselling profession.
9. Personal Data
You consent to the use of your personal data provided in this consent form by The Lion Mind for the specified purposed of sending you The Lion Mind announcements and any other communications on matters pertaining to programme, events, and services related to The Lion Mind.
The Lion Mind counselling & psychological services is a non-critical service and are not meant to address crisis situations as we cannot attend to you immediately.
You are responsible for making the decisions and acting on them to address any issues. All decisions implemented will be made personally and no one else will be held responsible for the decisions made by you.
If you are facing a crisis or an emergency, please contact the following 24-hours resources:
- Institute of Mental Health Hotline – 6389 2222
- Samaritans Of Singapore (SOS) – 1800 221 4444 or 1767
- Police – 995
Kindly update your clinician of your situation during your next appointment.
11. Waiver & Release
You are aware that the counselling session(s), which you will be participating in, present risk(s) that are stated in point 6.
You certify that your participation is voluntary, and you assume all risks, consequences, and potential liability for this participation.
You hereby release, waive, discharge, and agree not to sue The Lion Mind and/or their staff, clinicians, and volunteers (jointly “releasees”) for any and all claims, demands, losses or damages on account of any injury arising out of the activities.
You agree that this Waiver and Release is intended to be as broad and inclusive as is permitted by the law of the state in which the activities take place, and that if any portion is held invalid, it is agreed that the balance shall continue in full legal force and effect.
If, despite this Waiver and Release, you make a claim against any of the Releasee(s), you (or in the case a claim is made on behalf of yourself, the parent(s) and/or legal guardian(s)) will reimburse the Releasee(s) for any money which such Releasee(s) incur in defending the action, including but not limited to damages and legal fees and costs.
You have read this Waiver and Release, fully understand its terms, understand that you have given up substantial rights for yourself by signing it, and have signed it freely and voluntarily without any inducement, assurance, or guarantee being made to you and intend your signature to be complete and unconditional release of all liability to the greatest extent allowed by law.